On May 25th 2012 a European Union law was implemented by UK legislation, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, with a requirement that websites that leave non-essential cookies on visitors’ devices have to inform the visitor what these cookies are. This website complies with this law by providing information on the cookies we use so that if you choose you can either modify your browser settings to manage cookies or leave the website.
Our website address is: coopersknowehouse.co.uk
This policy also explains your rights and how you can see, update or delete your personal data.
What information do we collect about you?
To make it easy to understand what information we collect about you we have divided the policy into the method by which you and others get information from us/ interact with us:
Third party services we use for communication/marketing (social media and email marketing)
Direct contact/communication (via email, phone, letter)
When you use our website
We use website log files, cookies, and Google analytics to gather information about how people use our site. By using these we may collect the following information:
We do not collect or store your name or address in our website analytics. The information that we do collect helps us investigate whether our website meets its users’ needs as well as to evaluate how our website can be improved. We store information about what pages you visit, how long you are on the site, how you got here and what you clicked on.
Log files generated automatically by the web server store your IP address, the date a page is accessed and the URL of the page visited. Your IP address is a numeric label assigned to a device connected to the internet, which can be used to estimate a geographical location.
The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors to our website and enable us to analyse how visitors move around the website when you are using it. This helps us to improve your experience of our website, for example by making sure you can find the information you are looking for easily.
For further information on cookies, please visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove them from your browser. However, please be aware that in a few cases some of our website features may not function as a result.
This site uses the following non-essential cookies:
Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
These are Google preference cookies, a unique identifier used by Google applications to store user preferences. They may not be delivered depending on the browser being used.
When you provide personal data via our website
Data collected via online contact/enquiry forms is only done with your consent and is retained on a secure database. We store this data indefinitely after your last communication with us, unless you withdraw consent. If you withdraw consent it will be deleted within a month.
When you use other services (such as Facebook) to interact with us
When you use a social media platform, details about how your personal information is held, is described within the relevant social media policy, such as Facebook (https://www.facebook.com/policy.php) or Twitter (https://twitter.com/en/privacy)
Forms on social media
If you send us a private or direct message via social media the message will be stored by our provider for 3 months and then confidentially destroyed. It will not be shared by any other organisations.
Our legal basis for processing this information is contract and we do so to fulfill a service to you.
You can sign up for our e-newsletter via social media, please see the ‘subscribe to e-newsletter’ section and the terms presented in the service at the point of sign-up.
Disclosure of your information
In order for us to fulfil the terms of our sales contact with you, we may disclose your personal information to our logistics and website development partners. Our partners are well aware of their legal obligation to keep your details safe and secure and not to abuse the information you provide and have appropriate strategies in place for data protection.
We undertake never to sell personal information about you to third parties.
When you contact us directly:
When you phone us
We do not collect caller line identification information when you call us. We will only collect personal information that you consent to and provide to us in order to deliver a service.
When you email us
When you contact us via email, we will retain your email and our response to it indefinitely in order for us to refer back to the service we have provided or to help answer a future query you may have. If you wish to be removed from our email contact list please contact us via the email below and the information will be confidentially destroyed.
When we contact you:
We may email you regarding a booking or enquiry or in response to a general request for further information you have made. Your data will be stored for the purpose and time required to fulfil this.
If you indicate your consent when making a booking, we reserve the right to send you direct marketing …
Other than for the purpose of postal communications related directly to your booking, we only communicate to you via post where we have your prior consent. Our legal basis for processing this data is consent.
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.
Read more about your individual rights on the Information Commissioner’s Office website.
Access to personal information
Under the General Data Protection Regulations you have the right to request a copy of the information that we hold about you. If you would like a copy of the personal information that we hold about you, please make a ‘right of access’ request via email at firstname.lastname@example.org
Links to other websites
We keep our privacy notice under regular review.
This privacy notice was last updated on 22 August 2018.
You can access this policy at any time through the link at the bottom of our websites and from any e-newsletters you are subscribed to.
How to contact us
Coopers Knowe House strives to maintain the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
We want to make sure that your personal information is accurate and up to date. Therefore you can also contact us at any time to ask us to correct or remove information that you think is inaccurate.
Or write to:
Herts WD3 5NT